Software Support Representative

Minimum Qualifications:

• Bachelor’s degree that includes a course in accounting

• Excellent communication and interpersonal skills

• Enthusiasm for learning new technologies and software platforms

• Ability to multi-task and prioritize effectively in a dynamic environment

• Interest in customer service and client support

• Comfortable working in a Windows-based software environment

• Good general computer troubleshooting skills

• Working knowledge of bookkeeping and basic accounting principles

Preferred Qualifications:

• Prior bookkeeping experience is a plus

• Demonstrated ability to engage and interact with clients or customers

• Comfortable explaining technical concepts in a simple, user-friendly way

• Experience with Windows operating systems, software setup, and basic technical troubleshooting

• Eager to take on new challenges and grow within a supportive team

About Property Matrix

Property Matrix is a software company focused on helping clients run their operations more efficiently with modern solutions. Our products are designed to support growing businesses with powerful tools, scalable workflows, and a strong user experience.

In this role, you will support both of our software products — Property Matrix and Digital Waybill — helping clients understand product functionality, resolve issues, and get the most value from their software. You will play an important role in building client confidence, improving satisfaction, and contributing to the continued growth of our business.

Position Overview

We are seeking a Software Support Representative to join our team in a client-facing role. This position is ideal for someone who enjoys helping people, learning new technology, and explaining software in a clear and engaging way. Since this role supports software connected to accounting and day-to-day business operations, candidates should have a solid understanding of bookkeeping and basic accounting principles.

You will work directly with clients across both Property Matrix and Digital Waybill by answering questions, resolving issues, and onboarding new users. Because Digital Waybill is a Windows-based software application, this role also requires comfort working in Windows environments and strong computer troubleshooting skills.

Key Responsibilities

• Provide timely, professional support to clients using Property Matrix and Digital Waybill

• Respond to client questions and troubleshoot software-related issues with accuracy and care

• Assist with onboarding new clients and help ensure a smooth transition into the software

• Build strong client relationships through responsive communication and excellent service

• Collaborate with internal team members to improve the overall customer experience

• Learn both platforms in depth and confidently guide clients through day-to-day usage

• Help identify common client needs and share feedback that supports product and service improvements

• Assist clients with Windows-related setup, navigation, and troubleshooting as needed for Digital Waybill

Our Team

We are a team of innovative, energetic professionals committed to delivering exceptional software solutions and outstanding customer service. Our culture encourages collaboration, growth, and continuous improvement. At Property Matrix, you will have the opportunity to develop your skills, contribute meaningfully, and be part of a company that values both performance and people.

Why Join Us

This is an excellent opportunity to grow your career in software support and client engagement. As a Software Support Representative, you will gain hands-on experience with two software products, work closely with clients, and develop valuable skills in customer service, product knowledge, onboarding, and technical support.

If you are excited to learn, ready to help clients succeed, and interested in building a career in software, we would love to hear from you.

Compensation & Details

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Health insurance

• Paid time off

Ability to Relocate:

• Culver City, CA: Relocate before starting work (Required)

Work Location: In person